Privacy Policy of NorthStar Stream Studio

Effective Date: May 26, 2026

1. Introduction and Company Information

This Privacy Policy explains how NorthStar Stream Studio collects, uses, discloses, stores, and protects personal information in connection with its stream-studio business operations, including website visits, inquiries, bookings, client communications, production services, live-streaming services, and related support activities.

NorthStar Stream Studio is committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation.

Business Name: NorthStar Stream Studio
Address: 2150 W 4th Ave, Vancouver, BC V6K 1N6, Canada
Email: [email protected]
Phone: +1 (604) 782-9463

2. Data Collection and Processing

NorthStar Stream Studio may collect personal information directly from you, automatically through our website and digital services, and from third parties where permitted by law.

The types of personal information we may collect include:

• Contact details, such as name, email address, phone number, company name, and mailing address;
• Account and booking information, including service preferences, project details, scheduling information, and communication history;
• Billing and payment-related information, such as invoicing details and transaction records;
• Technical information, including IP address, browser type, device identifiers, operating system, and website usage data;
• Audio, video, image, and other content created, uploaded, transmitted, or recorded in connection with our services;
• Any other information you choose to provide when contacting us or using our services.

We may process personal information by collecting, recording, organizing, storing, retrieving, using, disclosing, and deleting it as necessary for the purposes described in this Policy.

3. Purpose of Data Processing

NorthStar Stream Studio processes personal information for the following purposes:

• To provide and manage stream-studio services, including production, recording, live streaming, editing, and related support;
• To respond to inquiries, requests, and customer support communications;
• To schedule appointments, manage projects, and deliver contracted services;
• To process payments, issue invoices, and maintain accounting records;
• To communicate service updates, administrative notices, and policy changes;
• To improve our website, services, operations, and customer experience;
• To maintain security, prevent fraud, and protect our systems, staff, clients, and property;
• To comply with legal, regulatory, tax, and contractual obligations;
• To establish, exercise, or defend legal claims where necessary.

4. Legal Basis for Processing

Under Canadian privacy law, personal information is generally collected, used, and disclosed with knowledge and consent, unless otherwise permitted or required by law. NorthStar Stream Studio relies on the following grounds, as applicable:

• Consent: Where you have given express or implied consent for specific purposes;
• Contractual necessity: Where processing is necessary to enter into or perform a service agreement with you;
• Legitimate business purposes: Where permitted by law for reasonable purposes related to service delivery, administration, security, and operations;
• Legal obligation: Where processing is required to comply with applicable laws, regulations, court orders, or lawful requests;
• Protection of interests: Where necessary to protect the rights, property, safety, or security of NorthStar Stream Studio, our clients, users, or others.

5. Data Sharing and Third Parties

NorthStar Stream Studio does not sell personal information. We may share personal information only as necessary and only with trusted third parties, including:

• Service providers that support hosting, website functionality, email delivery, analytics, customer relationship management, scheduling, payment processing, accounting, and IT security;
• Professional advisors, such as lawyers, accountants, auditors, and insurers;
• Government authorities, regulators, law enforcement, or other parties when required or permitted by law;
• Business partners or contractors involved in delivering a requested service, subject to confidentiality and data protection obligations.

Third-party service providers are permitted to use personal information only to perform services on our behalf and are expected to protect it appropriately.

6. Data Transfer to Third Countries

Some of our service providers may store or process personal information outside Canada, including in the United States or other jurisdictions. As a result, personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities there.

NorthStar Stream Studio takes reasonable steps to ensure that any cross-border transfers are protected by contractual, technical, and organizational safeguards appropriate to the sensitivity of the information.

7. Storage Duration

NorthStar Stream Studio retains personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal and accounting requirements, to resolve disputes, and to enforce agreements.

Retention periods may vary depending on the type of information and the nature of the relationship. When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our retention practices and applicable law.

8. User Rights

Subject to applicable law, you may have the following rights regarding your personal information held by NorthStar Stream Studio:

• Access: Request access to the personal information we hold about you;
• Rectification: Request correction of inaccurate, incomplete, or outdated information;
• Erasure: Request deletion of personal information where permitted by law;
• Restriction: Request that we limit certain processing in appropriate circumstances;
• Data portability: Request a copy of certain information in a structured, commonly used format, where applicable;
• Objection: Object to certain uses of your personal information, subject to legal and contractual limitations.

To exercise any of these rights, please contact us using the details in the Contact Information section below. We may need to verify your identity before responding to your request.

9. Withdrawal of Consent

Where our processing is based on consent, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that if you withdraw consent for certain information, we may be unable to provide some services or respond to certain requests.

10. Right to Complain

If you have concerns about how NorthStar Stream Studio handles personal information, you may contact us first so that we can attempt to resolve the matter promptly and fairly.

You also have the right to file a complaint with the appropriate privacy regulator in Canada, such as the Office of the Privacy Commissioner of Canada, or with the applicable provincial privacy authority, depending on the circumstances.

11. Data Security

NorthStar Stream Studio uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.

These measures may include access controls, password protection, secure storage, encryption where appropriate, staff confidentiality obligations, and regular review of security practices. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Contact Information

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact:

NorthStar Stream Studio
2150 W 4th Ave, Vancouver, BC V6K 1N6, Canada
Email: [email protected]
Phone: +1 (604) 782-9463

13. Changes to Privacy Policy

NorthStar Stream Studio may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs. When we make material changes, we will take reasonable steps to notify you, such as by posting the revised policy on our website or by other appropriate communication methods.

The updated Privacy Policy will be effective as of the date stated at the top of the document unless otherwise indicated.